Frequently Asked Questions
Everything you need to know about your Lois Jeans experience.
How do I find my perfect fit in Lois Jeans?
We recommend consulting our comprehensive Size Guide available on each product page. Since we use traditional denim techniques, some styles may have less stretch; if you are between sizes, we generally suggest sizing up for the best fit.
What is your return policy?
We offer a 30-day return window for all unworn and unwashed items with original tags attached. Simply visit our Returns Portal to start your request and receive a prepaid shipping label.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the continental United States. Express shipping options are available at checkout if you need your denim sooner.
How should I care for my raw denim?
To preserve the color and shape of your Lois Jeans, we recommend washing them inside out in cold water and hanging them to air dry. Avoid frequent washing to allow the denim to develop a unique patina.
Do you ship internationally?
Yes, we ship to over 50 countries worldwide. International shipping rates and duties are calculated at checkout based on your specific location and order value.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and buy-now-pay-later options through Klarna and Afterpay.